Eve And Gentle products have NOT been tested on animals.

Yes, all our products are vegan. There are no animal by-products in Eve And Gentle products.

Store your products at room temperature and away from direct sunlight. A dark, cool place is ideal to preserve the potency of our formulas.

There is NO perfume in our products, therefore our products have a neutral, soft scent.

Yes, we can send you a new one. Send an email to hello@eveandgentle.com so we can help you out!

It depends on where you are. Orders will be shipped within 24 hours, so often you will receive it the next day here. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We ship all our orders from The Netherlands.

If ordering from an European country, you will not have to pay import taxes since Eve And Gentle is located in Europe. For all other countries, import taxes may apply.

Yes, you can return your order within 30 days. Your item must be unused and in the same condition you received it in. The product must also be in the original packaging. If you have, opened the product, it is not possible to return it.

If you want to start your return, please email us at hello@eveandgentle.com.

We work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This unfortunately means NO changes can be made to your order once it is placed. 

We do not offer direct exchanges on any of our products.

Oh no, we’re so sorry to hear this! Please send us your order number, full name and an image of the damaged item and we’ll be happy to help you!